Refund Policy

1. Overview

This Refund Policy explains when you may be eligible for a refund of credit purchased for the Abylora Service. It forms part of our Terms of Service.

2. Money-back guarantee

We offer a 14-day money-back guarantee on your first purchase of a plan. If you are not satisfied, you may request a refund within 14 days of the payment being confirmed, provided the Service has not been substantially used during that period.

3. Crypto payments

Plans are paid in cryptocurrency (currently USDT on the BNB Smart Chain), so approved refunds are issued in the same cryptocurrency to a wallet address you provide. The refunded amount equals the price you paid for the plan, based on the value at the time of your purchase. We are not responsible for exchange-rate movements, blockchain network fees, or losses caused by an incorrect address you provide.

4. What is not refundable

• Requests made after the 14-day guarantee window has closed.
• Additional credit or renewals added after your first purchase.
• Accounts terminated for violating the Acceptable Use Policy.
• Amounts lost due to sending the wrong amount or to a wrong address.

5. How to request a refund

Email support@abylora.net within the 14-day window with your payment reference (for example the transaction hash). Do not share your full account key unless we explicitly request it. We aim to respond within 5 business days and to process approved refunds within 10 business days of approval.

6. Statutory rights

Nothing in this policy limits any non-waivable refund or withdrawal rights you may have under the consumer-protection laws of your jurisdiction, including any statutory right of withdrawal where it applies to you.

7. Contact

Refund questions: support@abylora.net.

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